Refund and Cancellation Policy

This policy is effective August 13, 2026 and applies to Pro purchases made on or after that date. A purchase made before this date remains subject to the refund terms presented when it was purchased.

You may cancel Pro at any time through Plan & Billing. Cancellation stops future renewals and your access continues until the end of the paid billing period. Canceling does not automatically delete your Lurnelo account or saved reports.

You may request a refund of your first Pro payment within 7 days after that payment. To remain eligible when we receive your request, your account must have completed fewer than 4 full mock exams and must have successfully generated no more than 7 AI tests. A full mock exam means completing its Listening, Reading, Writing, and Speaking sections.

You become ineligible as soon as any one of these occurs: more than 7 days have passed since your first Pro payment; you have completed 4 or more full mock exams; or you have successfully generated 8 or more AI tests. Restarting a mock section, deleting content, or canceling the subscription does not erase recorded usage. Eligibility is limited to one first payment per person or household.

Renewal payments are normally non-refundable once a new billing period begins. The first-purchase policy also does not cover fraud, usage-limit evasion, account sharing, or substantial abuse of the service.

We will review duplicate charges, unauthorized transactions, material service failures, and any refund or cancellation right required by applicable law even when the normal usage thresholds have been reached. Nothing in this policy removes a consumer right that cannot legally be waived. Stripe or Link may also provide transaction support when Stripe acts as merchant of record.

Approved refunds are issued through Stripe to the original payment method. Your bank or card provider controls how long the refund takes to appear.

Email support@lurnelo.com from your account email within the applicable period and include the payment date and a brief explanation. We assess timing and recorded usage when the request is received. Never send full card details.