Starting a mock exam
Open Dashboard → Mock Tests and choose a section. Mock Exam 1 is included in Free; all other mock exams require Pro. Your answers are saved as you move through a section, and completed sections show a Review button.
Speaking and microphone
Allow microphone access when your browser asks. Choose the correct microphone before starting, speak clearly, and keep the tab open. Lurnelo scores the generated transcript, so background noise and transcription errors can affect feedback.
AI allowances
Your current monthly usage is shown under Plan & Billing. Failed AI requests are returned to your allowance when Lurnelo detects the failure. Limits protect reliable access for everyone and prevent unexpected costs.
Subscriptions
Use Plan & Billing to upgrade or open Stripe’s secure portal. The portal lets you update your payment method, cancel, and download invoices. Read the refund policy before purchasing.
Account access
Use Forgot password on the sign-in page. If the email does not arrive, check spam and confirm you entered the address used to register.
Still need help?
Contact support and include the page, device, browser, and a description of what happened. Do not include passwords or card details.